June 14th, 2010
We are so grateful to the kind and honest woman who took time out of her busy schedule to report and return the prescription glasses she found to The UPS Store. We would also like to thank Sandy, the owner of the glasses, who wrote a very gracious testimonial about the whole experience. Every time we are part of helping a lost item find its way back to its rightful owner it is an extremely rewarding experience.
While vacationing in Kansas City, I lost my prescription glasses. I was just about to replace them when I received the call from ImHONEST.com that they had been found! I was ecstatic – especially since I had let my subscription lapse a year ago! (I renewed it immediately). My customer service rep couldn’t have been kinder or more enthusiastic – he seemed genuinely imbued with the mission of helping people express their innate honesty and desire to help others recover important lost items.
The process ended up being much more difficult than we initially thought, since I was leaving town and needed my glasses at a conference I was attending. My customer service rep proceeded to demonstrate the finest, most effective customer service I have ever experienced in any business I’ve worked with – consistently gracious, perceptive and creative in his problem-solving, he succeeded in getting me my glasses across the country and on time.
As much as I am grateful that I’ve received my glasses back, I am grateful for a renewed faith in the goodness of people – through the efforts of the person who found my glasses and my customer service rep, who directed the process – and most of all for the person who created this amazing company! I love you folks – kudos for creating positivity and good will, not to mention helping people financially! I’m still telling everyone I can about my great experience with ImHONEST.com.
Sent in by Sandy, NE